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Delivery across the UAE
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Description
Handcrafted in the UAE with premium natural soy wax, this mango matcha candle fills your space with a delicious fragrance and creates a warm, inviting atmosphere.
Care Instructions: Trim wick to 5 mm before each burn. Burn 2–3 hours on first use. Never leave unattended.
Shipping
At Salat Farah Trading, we strive to deliver your orders safely and efficiently across the United Arab Emirates.
Shipping Coverage
We currently deliver within the United Arab Emirates (UAE).
Shipping Charges
Our shipping rates are structured as follows:
Flat Shipping Fee: AED 25 for orders below AED 200
Free Shipping: For orders above AED 200
Shipping fees will be calculated and displayed at checkout before completing your purchase.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time within the UAE is 2–5 business days, depending on the delivery location.
Please note that delivery timelines may vary due to external factors such as courier delays, public holidays, or unforeseen circumstances.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation message or tracking details if available.
Failed Delivery Attempts
If the courier is unable to deliver the package due to incorrect address, unavailability, or refusal to accept delivery, additional delivery charges may apply for re-delivery.
Damaged Packages
If you receive a package that appears damaged during transit, please report it to us within 48 hours of delivery with photos so we can investigate and assist you.
Returns & Refunds
At Salat Farah Trading, we aim to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we are here to help.
Returns
Customers may request a return within 7 days of receiving the order.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation must be provided.
Items that are returned without original packaging or show signs of use may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return unless they arrive damaged or defective:
Opened or used perfumes
Used candles
Worn fashion items
Clearance or promotional items (if specified)
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund after verification.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
Refunds will be processed to the original payment method.
The processing time may take 5–10 business days depending on the payment provider.
Exchange
Exchanges are allowed for eligible items if the customer wishes to receive the same product again due to damage or defect.
Shipping Costs
Shipping fees are non-refundable unless the return is due to:
A damaged product
A defective item
An incorrect product sent by us
Customers may be responsible for the return shipping costs unless the issue is due to our error.
Contact Us
If you have any questions about returns or refunds, please contact us:
